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How bbni slot Protects Your Personal Data

At bbni slot, your personal data belongs to you — we collect only what is necessary to run your account, process deposits through DANA, OVO, GoPay and QRIS…

Data collected only as neededDANA, OVO, GoPay & QRIS transactions encryptedAccount data retained per Indonesian regulationRight to access your data anytimeContact our privacy team directly
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PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you have a question about your personal data, need to correct information on file, or want to request full deletion of your account record, our privacy support team is reachable around the clock. Whether you are in Yogyakarta or anywhere else across Indonesia, you can reach us through live chat, email or our dedicated privacy request form — response times for data requests are typically within 48 business hours.

Team online

Live Chat

Open the live chat window inside your account dashboard 24 hours a day, 7 days a week, to raise any privacy concern or submit a data correction request directly to our team.

Email Privacy Team

Send a detailed message to our privacy inbox at any time. We acknowledge every email within 24 hours and complete most data access or deletion requests within 48 business hours.

Privacy Request Form

Log into your account, navigate to Settings, then select Privacy Request to submit a structured form. This path is the fastest route for data export or account-record deletion, where local law permits.

HOW WE HANDLE DATA

Explore Our Six Data-Handling Commitments

Every commitment listed here is operational — not a statement of intent. From the moment you deposit via QRIS to the moment you withdraw, your data moves through encrypted channels and is…

Data Minimisation

We collect only the fields your account strictly needs: name, contact detail, and the payment token for DANA, OVO, GoPay or QRIS. No surplus data is requested or stored beyond what is operationally required.

Cookie Controls

Session cookies keep you logged in across pages; analytics cookies are opt-in only. You can adjust cookie preferences at any time from the Privacy Settings tab inside your account without affecting your deposit or withdrawal flow.

Account Security Layers

Your account login is protected by hashed passwords and optional two-factor authentication via SMS or authenticator app. Suspicious login attempts from unrecognised devices trigger an automatic email alert to your registered address.

Data Retention Schedule

Account records are kept for the period required under applicable Indonesian financial regulations. Once that period expires and your account is closed, personal identifiers are removed from our active database within 30 days.

Third-Party Sharing Policy

We share data only with payment processors — DANA, OVO, GoPay, QRIS — and identity verification partners where local law requires it. No marketing partners or data brokers receive your information under any circumstance.

Your Right to Access and Correct

Submit a data access request through Settings → Privacy Request and receive a full export of your stored record within 48 business hours. Corrections to name, email or contact number take effect the same business day after verification.

Questions About Your Data and Privacy Rights

These are the questions we receive most often from our account holders about how their personal information is managed. Each answer reflects the actual process we follow — from how your DANA payment data is handled to how you can permanently delete your account record where local law permits.

We collect your full name, email address, mobile number and the payment identifier linked to your chosen method — DANA, OVO, GoPay or QRIS. Device and session data is logged automatically for security purposes only, not for marketing profiling.

Payment tokens from DANA and OVO are encrypted at rest using AES-256 standards and are accessible only to our payment operations team. Raw card or wallet credentials are never stored on our servers — only the tokenised reference your payment provider assigns.

Yes. Log into your account, go to Settings, and select Privacy Request. We will deliver a structured data export to your registered email address within 48 business hours, covering every field we hold on your profile and transaction history.

Retention periods depend on local law and Indonesian financial record-keeping standards. Once the required period ends, personal identifiers are removed from our active systems within 30 days of account closure confirmation.

We do not share your data with marketing companies or data brokers. Data is disclosed only to payment processors such as GoPay and QRIS, and to identity verification partners where local law requires it — and no further.

Submit a correction via Settings → Privacy Request or contact us through live chat available 24/7. Verified corrections to your name, email or contact number are applied the same business day the identity check is completed.

We use session cookies for login continuity and optional analytics cookies you can turn off at any time in Privacy Settings. No third-party advertising cookies are placed without your consent, and disabling analytics does not affect your deposit or withdrawal flow.

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